Thank you for shopping with us! We want you to be completely satisfied with your purchase. Please read our return policy carefully to ensure a smooth return process.
Eligibility for Returns:
Unused Products: All items must be returned in their original condition, unused, with tags still attached.
Not Washed: Products must not have been washed or altered in any way.
Exclusions: Swimwear and intimate clothing are not eligible for return due to hygiene reasons.
Condition of Returned Items:
New Condition: All returned items must be in new condition, free from any signs of wear and tear.
No Damage: Items must not be torn, damaged, or stained in any way.
Return Process:
Initiating a Return: To initiate a return, please contact our customer service team within 3 days of receiving your order.
Verification: Our team will verify if your return meets the eligibility criteria mentioned above.
Return Authorization: Upon approval, you will receive a return authorization number and instructions on how to proceed with the return.
Return Shipping: You are responsible for shipping the item(s) back to us using a trackable shipping method.
Inspection: Once we receive the returned item(s), our team will inspect them to ensure they meet our return policy criteria.
Refund: If the returned item(s) meet our return policy criteria, we will issue a full refund to the original payment method within [number of days] days.
Exceptions:
Defective or Damaged Items: If you receive a defective or damaged item, please contact us immediately for assistance.
Final Sale Items: Items marked as final sale are not eligible for return or exchange unless they are defective or damaged upon receipt.
Contact Us:
If you have any questions or need assistance regarding our return policy, please don't hesitate to contact our customer service team at:
Email: ivonnesboutique92@gmail.com
call/text: 504-459-9701
Thank you for choosing Ivonne’s Boutique! We appreciate your business.